Content last updated: July 30, 2019

Privacy Policy

This privacy policy (“Policy”) describes how Provenance Blockchain, Inc. (“PBI,” “we,” “us”) collect, use, disclose, and share personal information of users of this website, www.provenance.io (the “Site”). By using the Site, you consent to our collection, use, and sharing of your information as described in this Policy.

Types of Personal Information We May Collect

We may collect the following types of information about you:

Information You Give Us

We may collect information that you give to us through our website and directly to us through email or otherwise, and information from or about your transactions on or through the website. We may collect, for instance, your‎ name, contact information (including postal address, email address, phone number), username, password, social security number, tax identification number, bank account information, other financial information related to accredited investor status and wire transfer instructions, as well as any other information you provide to us, including but not limited to, by joining our mailing list or seeking to become a member.

Information Automatically Collected

We may collect information about the devices accessing our website. Some examples of these types of information are: type of device, what operating system is used, application information, unique device identifiers and crash data. The types of information we collect depends on the type of device used and its settings.

We may automatically log information about you and your computer. For example, when visiting our website, we log your computer operating system type, browser type, browser language, pages you viewed, how long you spent on a page, location, access times, downloads from our website and information about your use of and actions on our website.

When you visit the Site or view one of our emails, we may use pixel tags or “clear” gifs to track links and/or similar technology to note some of the pages you visit on our Site and to personalize your experience. Pixel tags are a technology similar to cookies that can be embedded in online content or within the body of an email for the purpose of tracking activity on websites (for example, to know when content has been shown to you), or to know when you have viewed particular content or a particular email message.

Use of Personal Information

We may use personal information for a variety of purposes, including the following:

  • To process and facilitate transactions and maintain accounts.
  • To operate, maintain, and improve the Site, products, and services. This includes use of personal and other information to support delivery of our services under contract, assist with service requests, monitor for errors, remedy security or technical issues, and analyze website and application performances.
  • To communicate with you, respond to comments and questions, verify permission access, and provide customer service.
  • To send information including confirmations, technical notices, updates, security alerts, and administrative messages.
  • To communicate system updates, upcoming events, and other news and information about products and services offered by us. For instance, we may contact you to inform you about important services-related notices, such as privacy and policy updates or changes in our terms of service.
  • For statistical and business operations and planning purposes.
  • To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
  • To respond to court orders, legal demands, and legal investigations and proceedings.
  • To improve, provide, and deliver products and services.

Sharing of Personal Information

We may share the types of personal information described above in “Types of Personal Information We Collect” (including information about our former users) as follows:

  • We may share information for our everyday business purposes, such as to process your transactions, maintain your accounts, respond to court orders and legal investigations.
  • We may share information to offer our products and services to you.
  • We may share information for our affiliates’ everyday business purposes, for instance, information about your transactions and experiences. Our affiliates are companies that are related to us by common ownership or control. They can be financial and nonfinancial companies, for instance, Figure Technologies, Inc.
  • We may share information with those who need it to do work for us. An example is granting a third-party service provider, contractor, or employee the necessary access to perform his/her duties. We may engage third party companies or individuals as service providers to process information and support our services. An example would be cloud services for data center colocation and storage services.
  • We may share information with your consent, including but not limited to sharing with third parties. An example is when a company grants their financial auditors access for annual audits.
  • We may share information for legal, protection, information security, and safety purposes. Examples include enforcing contracts or policies, reporting on security breaches, or assisting with investigating and preventing fraud or security issues.
  • We may share information to comply with laws, and legal and regulatory requests. Examples include responding to lawful requests and legal or regulatory processes.
  • We may share information to protect the rights and property of PBI, our agents, customers, and others. This includes enforcing our agreements, policies, and terms of service.
  • We may share information in compliance with any applicable law.
  • We may share aggregated or anonymized data. We may disclose or use aggregated or anonymized data for any purpose. An example would be for marketing, analytics or research purposes.
  • We do not share information with third-parties for their marketing purposes.

How We Protect Information

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. While we implement security measures designed to help safeguard your data, no security system is impenetrable. We cannot and do not guarantee the security of our systems, servers, or databases, nor can we guarantee that information you provide will not be intercepted or obtained by third parties or unauthorized users.

Do-Not-Track Requests

Do Not Track Signals. Our Site currently does not respond to “Do Not Track” (DNT) signals and operates as described in this Privacy Policy whether or not a DNT signal is received. If we do so in the future, we will describe how we do so in this Privacy Policy.

Legal Requirements

To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

Third-Party Links

This Site may contain links to websites operated by third parties over which we have no control. Should you click on a link to a third-party website, the privacy policy of that website will apply instead of our Policy. We are not responsible for the content or security of third-party websites.

Age Limitations

To the extent prohibited by applicable law, PBI does not allow use of our services and Site by anyone younger than 18 years old. If you learn that anyone younger than 18 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information of a child under 13, we will take steps to delete such information from our files as soon as possible.

Information Choices and Changes

We will send non-marketing emails to you. Non-marketing emails include emails about your accounts and our business dealings with you that are necessary for fulfilling our obligations to our customers.

You may send requests about personal information to our address provided below (“Contact Information”). You can request to change contact choices and update your personal information.

We strive to provide you the tools to update your personal information. If you are unable to correct inaccurate information on your own, you may request our assistance to update such information by contacting privacy@provenance.io.

You can typically remove and reject cookies from our website with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it may affect how our website works for you.

This website is hosted in the United States and is intended for access and use by individuals located in the United States only. By using our website, you consent to the transfer of your personal information to the United States as described in this privacy policy. Please do not use the website if you do not agree to the transfer and processing of your personal information in the United States or if it is illegal to do so in your home country.

Contact Information

We welcome your comments or questions about this Privacy Policy. You can email us at privacy@provenance.io. You may also contact us at our address: Provenance Blockchain, Inc. 237 Kearny Street, #122, San Francisco, CA 94108.

Changes to this Privacy Policy

We reserve the right to amend, alter, or otherwise change this Policy at our sole and absolute discretion. If we make material changes to the Policy, we will change the “content last updated date” above and post a notice to our website. Further use of the website following any such notification constitutes your agreement to follow and to be bound by the amended privacy policy. Other changes will automatically update the timestamp at the bottom of this document.